Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We use Royal Mail and DPD to ensure the best service and price for our customers. The various shipping options and their respective pricing will be displayed during checkout.

Did you know? Our World Coffee Club subscription is designed to be posted straight through your letterbox so you don’t have to worry about missing your delivery – it will be waiting along with the rest of your post. Find our more

Which payment methods are accepted in the Online Shop?

We accept all major credit cards and PayPal.

If you are visiting the the Smiths factory outlet, then cash will also be accepted.

How long will delivery take?

With Royal Mail you can expect a 1st Class delivery to arrive the next business day from dispatch, whereas with 2nd Class you can expect the package to arrive in 2-3 business days. 

With DPD there are various sending options arriving the next working day.

How secure is shopping in the Online Shop? Is my data protected?

Our online store utilizes the latest encrypted SSL security, so that you can shop with peace of mind knowing your details are fully encrypted and secure.

What exactly happens after ordering?

If your order is successfully placed, you will receive a confirmation email with the details of the order.

Once we receive order confirmation we process it on the same day as long as the order is before midday, otherwise it will be processed on the following business day.

The package will then be dispatched by the chosen postage method and arrive at your door.

Do I receive an invoice for my order?

You receive an email confirmation of your order and you may also login and view your current order status as well as previous orders.

Where is my order?

You can check the status of your order by logging in to your account. You can login by clicking the user icon on the top right of the screen or alternatively, click this link: My Account

Can I collect from your location?

Yes, you can either call us and make your order for collection or come to our cafe, have a coffee and snack while waiting for your order to be freshly roasted – the Smiths Coffee way.

Send us an email