TERMS AND CONDITIONS

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Terms And Conditions

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Delivery within the United Kingdom

We aim to dispatch all orders as soon as possible after the receipt of your payment. This will normally be within 48 hours. If an item is not available we will inform you via email of the delay. Currently, most items are sent by First Class mail, larger items however will be normally sent by courier. 

We reserve the right to select a different method of carriage at our discretion.

Postage Charges

Postage and packaging charges to addresses within the United Kingdom are £5.00 for less than 5 items and £7.00 for over 5 items. This applies to smaller items only, for larger items please contact us for a quotation.

For delivery to other countries, please contact us for a postage quotation before placing your order.

Minimum Orders

Please note that there is a minimum order of £10.

Customer Support

Our customer support telephone number is 01442 234239 (standard call rate). 

Our staff are available from 9am -5pm GMT Monday - Friday. Answering machine services available at all other times.

Cancellation Rights and Guarantee

Smith's Coffee Company offers a 100% satisfaction cancellation right and guarantee, which means if you are not satisfied with any product that you purchase from our online store you can cancel your contract within seven working days. The seven working day cancellation period begins the day after the one the goods are received for a full refund. 

All monies including the initial postage and packing charges will be refunded within thirty days of your cancellation.

Unwanted Goods

Should you wish to cancel your order please notify us as soon as possible. If the order has not yet been shipped we can simply cancel the order. 

However, if you are in receipt of your goods you, the consumer, must arrange for the return of the goods at your own expenditure. If the goods are not returned, Smiths Coffee Company will collect them, and deduct the direct cost incurred from the refund.

Complaints

Smiths Coffee Company believes that all goods supplied are of the highest quality and attempt to provide an excellent service at all times. However, should any goods or aspect of our service not meet your expectations, please let us know by emailing enquries@smithscoffee.co.uk or by writing to:

Customer Services Department 
Smiths Coffee Company
Arabica House
Ebberns Road
Apsley
Hemel Hempstead
Herts 
HP3 9RD

We will acknowledge receipt of all complaints by return and endeavour to fully answer all queries within 5 working days. If your query cannot be answered fully in this time, we will contact you to advise a likely timescale for resolution.

Your statutory rights are not affected by this document.

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